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PRODUCT

A top-rated UX/UI design agency

Fine Humans is a top UX/UI experience design agency located in Pittsburgh, Pennsylvania.

We design for a variety of digital products, including mobile apps, web apps, SAAS apps, dashboards, marketing websites, and custom websites.

Schedule a FREE 30-minute UX/UI Chat

From first click to lasting love, and everything in between

Our UX/UI experience design services are not just about creating attractive visuals—they're about crafting meaningful, intuitive, and accessible experiences that align with your users' desires and behaviors.

We understand that every interaction is an opportunity to make a lasting impression, which is why we approach each project with a focus on empathy and user-centricity. We don't just design interfaces; we shape the future of you user's interaction, ensuring that every touchpoint is a seamless extension of your brand's story. Whether you're concepting a new product idea or seeking to elevate an existing experience, we're here to bring your vision to reality.

From the initial concept and strategy to detailed design and prototyping, we work closely with you to ensure that every decision aligns with your business goals and delights your users. With Fine Humans, you're not just getting a design—you're getting a partner committed to turning your ideas into reality and setting a new standard in digital experiences.

Shaping your vision—one step at a time

Do you have a feature or new product idea want to test?

Every great product starts with a question: What does the user truly need? Our Product Shaping & Strategy services are designed to uncover the answers. We dive deep into understanding your users, aligning your vision, and defining the roadmap to success. Through user discovery, experience mapping, and strategic planning, we turn complex ideas into clear, actionable plans based on your business goals.

I was looking for some design consultation on a product I was developing. I hired Fine Humans because I believed in the quality of their work, but also because I knew that they could provide additional value with some business development consultation for where I wanted to go with my product. They are indeed fine and so much fun to work with. I’d hire them again in a heartbeat.”

— Leah Lang from EDUCAUSE

Craft moments that keep users coming back

Are you having issues with user retention and loyalty with your product or app?

Crafting moments that keep users coming back is not just about features—it's about creating an emotional connection and delivering consistent value. We understand that every interaction is an opportunity to reinforce your brand's promise and exceed user expectations.

By focusing on intuitive interfaces, personalized experiences, and moments of delight, we help you build a product that doesn't just satisfy needs but becomes an integral part of your users' daily lives. From onboarding to advanced features, we craft each touchpoint to be engaging, rewarding, and memorable. By prioritizing user retention, we don't just help you acquire users—we help you cultivate loyal advocates who will drive your product's growth and success in the long term.

“You somehow come through with exactly what we need. I've said this before, but it feels like we think we know what we need on a project, give you a data dump, then get back something that is really what we needed.”

— Sam Shaaban from NuRelm

We’re here for you

From user research to product shaping and wireframes to design systems, we'll help you build an app/product experience from the ground up or reshape an existing one.

User Research and Analysis

We dive deep into user behavior and preferences, employing methods like interviews, surveys, and persona development to uncover critical insights. This data-driven approach ensures we're building the right features for your target audience, significantly reducing development risks. By aligning your product with genuine user needs, we boost adoption rates, enhance customer satisfaction, and drive higher conversion rates. The result? A stronger ROI and a product that truly resonates with your users.

Experience Mapping and Information Architecture

Transform user frustration into seamless journeys. We create comprehensive visualizations of user interactions across all touchpoints, identifying pain points and opportunities for improvement. Simultaneously, we develop intuitive and efficient content structures that enhance findability and user flow. By combining these approaches, we ensure that your product not only meets user needs at every stage but also organizes information in a way that feels natural and effortless to navigate—eliminating user pain points and confusion.

Product Shaping and Strategy

By asking the right questions and engaging with key stakeholders, we uncover critical insights that drive product success. Our shaping exercises define product requirements and essential functionality, before diving into wireframes or mockups, saving valuable time to market and streamlining your development process. This strategic approach allows you to accurately estimate your investment from product, team, time, and technical perspectives.

Wireframes and Prototypes

Validate ideas quickly and cost-effectively before committing to full design and development. We create low and high-fidelity prototypes that allow for rapid iteration, user testing, and stakeholder feedback. This approach saves you time and resources, reduces the risk of expensive redesigns, and ensures your final product resonates with your users.

Visual and Interaction Design

Transform casual visitors into loyal users. We create stunning, interactive interfaces that not only captivate users but also guide them effortlessly through your digital product. Our aesthetically pleasing, on-brand UI designs feature seamless, intuitive interactions and responsive, animated elements. By crafting memorable experiences that align with your brand identity, we create trust, enhance usability, improve user engagement, and keep users coming back.

Design System Creation and Management

Achieve consistency and accelerate development. We create a unified language for your digital products, serving as the single source of truth across all platforms. Our approach includes developing reusable UI components, establishing clear usage guidelines, and defining design principles that align with your brand identity. By implementing robust version control and documentation processes, we ensure your design system evolves with your needs. This streamlined approach not only ensures brand consistency but also significantly reduces design and development time, lowers maintenance costs, and empowers your teams to create cohesive user experiences efficiently.

Usability Testing

Eliminate guesswork and maximize user satisfaction. We validate design decisions and identify pain points through both moderated and unmoderated tests, gathering rich qualitative and quantitative data. This approach ensures your product meets user needs and expectations before launch, resolving potential issues before they impact your business. By crafting intuitive and efficient user experiences, we help reduce support costs, increase user satisfaction, and improve key performance metrics like task completion rates and time-on-site.

Accessibility Optimization

Expand your reach and ensure compliance. We implement WCAG guidelines and best practices to make your digital products usable by people of all abilities. This inclusive approach not only helps you meet legal requirements but also broadens your potential user base and improves SEO. By demonstrating your commitment to inclusive design, you offer a more universally accessible digital experience that truly serves all users.

A few UX/UI design agency FAQs

Why choose Fine Humans as my UX/UI agency?

At Fine Humans, we bring a unique blend of creativity, technical expertise, and user-centric thinking to every project. We don't just create visually appealing interfaces; we craft experiences that resonate with your users and drive business growth. We pride ourselves on our collaborative approach, working closely with you to understand your brand, goals, and target audience. Our data-driven methodologies ensure that every decision is backed by research and testing.

For 10 years, we’ve crafted visually engaging user interfaces and seamless user experiences for a wide range of clients across almost every industry, including Suitable, PathVu, EDUCAUSE, MoodRing, and more.

How much do your UI/UX services cost?

The cost of our UI/UX services varies depending on the scope, complexity, and specific needs of your project. We offer customized solutions rather than one-size-fits-all packages. Our pricing is transparent and based on factors such as the number of screens or user flows, the level of research required, the complexity of interactions, and the deliverables needed. Schedule a FREE 30-minute discovery call to explore how we can help build a brand that will create a positive change for your business.

How long does a typical UX/UI design project take?

The timeline for a UX/UI design project varies based on complexity, scope, and whether we're designing from scratch or improving an existing product. A typical end-to-end project ranges from 6-12 weeks: User Research (1-2 weeks), Information Architecture & User Flows (1-2 weeks), Wireframing (1-2 weeks), UI Design (2-3 weeks), and Prototyping & Testing (1-3 weeks). For smaller projects or specific feature designs, we can work with more condensed timelines. We provide detailed timelines during our discovery process to ensure alignment with your business goals and launch requirements.

What is the process for working with Fine Humans Creative on a UX/UI design project?

Our process begins with a free 30-minute discovery call to understand your needs. From there, we typically move through user research and discovery, journey mapping and information architecture, product shaping and strategy, wireframing and prototyping, UI and interaction design, and usability testing. Throughout the process, we work collaboratively with you to ensure every decision aligns with your business goals and delights your users.

What types of digital products does Fine Humans Creative design?

We design for a variety of digital products, including mobile apps, web apps, SAAS apps, dashboards, marketing websites, and custom websites. Our UX/UI experience design services focus on crafting meaningful, intuitive, and accessible experiences that align with your users' desires and behaviors.

How can UX/UI design improve user retention and loyalty?

Effective UX/UI design improves retention by creating an emotional connection and delivering consistent value. We focus on intuitive interfaces, personalized experiences, and moments of delight that help your product become an integral part of users' daily lives. From onboarding to advanced features, we craft each touchpoint to be engaging, rewarding, and memorable, helping you cultivate loyal advocates who drive your product's growth.

What is a design system and how does it benefit my business?

A design system is a unified language for your digital products that serves as the single source of truth across all platforms. It includes reusable UI components, clear usage guidelines, and design principles aligned with your brand identity. This streamlined approach ensures brand consistency, significantly reduces design and development time, lowers maintenance costs, and empowers your teams to create cohesive user experiences efficiently as your product evolves.

Why is accessibility important in UX/UI design?

Accessibility in UX/UI design makes your digital products usable by people of all abilities. By implementing WCAG guidelines and best practices, we help you meet legal requirements, broaden your potential user base, and improve SEO. By demonstrating your commitment to inclusive design, you offer a more universally accessible digital experience that truly serves all users and avoids potential legal issues related to accessibility compliance.

How does prototyping save time and money in product development?

Prototyping allows us to validate ideas quickly and cost-effectively before committing to full design and development. Our low and high-fidelity prototypes enable rapid iteration, user testing, and stakeholder feedback early in the process. This approach identifies usability issues and required refinements before significant resources are invested in development, saving you time and resources, reducing the risk of expensive redesigns, and ensuring your final product resonates with your users.

How does user research benefit my product development?

User research provides critical insights into user behavior and preferences through methods like interviews, surveys, and persona development. This data-driven approach ensures we're building the right features for your target audience, significantly reducing development risks. By aligning your product with genuine user needs, we boost adoption rates, enhance customer satisfaction, and drive higher conversion rates, resulting in a stronger ROI and a product that truly resonates with users.

Why are UI/UX design services, important for my business?

UI/UX design services are crucial for your business because they directly impact user satisfaction, engagement, and ultimately, your bottom line. A well-designed user interface and experience can significantly increase user retention, reduce bounce rates, and improve conversion rates. It helps in building brand loyalty by creating positive interactions with your digital products. In today's competitive digital landscape, users have high expectations for intuitive, efficient, and enjoyable experiences.

What is the ROI of investing in UX design?

Investing in UX design typically generates substantial ROI through increased conversion rates (often 200-400% higher), reduced development costs (fixing an issue in development costs 10x more than in design), decreased support costs (good UX reduces support tickets by 25-50%), improved user retention (reducing churn by just 5% can increase profits by 25-95%), and enhanced brand perception. Studies show that companies focusing on UX design outperform their competitors by 228% in market value and experience 50-75% higher customer willingness to pay for products with excellent user experiences.

How do you approach designing for mobile apps vs. web applications?

While our user-centered design principles remain consistent across platforms, we adapt our approach based on the unique constraints and opportunities of each medium. For mobile apps, we focus on touch interactions, offline capabilities, device-specific features (camera, GPS, etc.), and optimizing for smaller screens and variable connectivity. For web applications, we prioritize responsive design across different devices, browser compatibility, navigation patterns that work across desktop and mobile, and faster interactions with keyboard shortcuts. In both cases, we consider the user's context, goals, and typical usage patterns to create intuitive, efficient experiences.

What industries do you specialize in for UX/UI design?

While our UX/UI design principles and methodologies work across industries, we have particular expertise in healthcare, fintech, SaaS products, robotics, machine learning, e-commerce, higher-education technology, research apps, and professional services. Our team has designed interfaces for complex data visualization dashboards, consumer-facing mobile apps, enterprise software, and marketing websites. This diverse experience allows us to bring cross-industry insights and best practices to each project, while still understanding the unique requirements, compliance needs, and user expectations of your specific industry.

How do you measure the success of a UX/UI design project?

We measure UX/UI design success through both quantitative and qualitative metrics aligned with your business goals. Quantitative metrics may include conversion rates, task completion rates, time-on-task reduction, user error rates, support ticket reduction, user retention improvements, and engagement metrics. Qualitative measures include user satisfaction scores, System Usability Scale (SUS) improvements, and sentiment analysis from user feedback. Before starting any project, we work with you to establish baseline measurements and define specific success criteria to ensure our design work delivers tangible, measurable business impact.

How do you handle user testing for digital products?

Our user testing approach combines both moderated and unmoderated methods to gather comprehensive insights. For moderated testing, we conduct one-on-one sessions with users, guiding them through specific tasks while observing and asking follow-up questions to understand their thought processes. For unmoderated testing, we use platforms that allow users to complete tasks independently while recording their interactions and feedback. We employ various testing methods including usability testing, A/B testing, card sorting, tree testing, and first-click tests. All findings are documented in detailed reports with actionable recommendations for design improvements.

How can I get started with Fine Humans Creative for UI/UX design services?

Getting started is easy. You can book a FREE 30-minute discovery call directly through our website. During this call, we'll discuss your project needs, goals, and timeline to determine how our UX/UI design services can create a positive change for your app or product experience. This initial consultation helps us understand your vision and allows you to learn more about our approach before making any commitments.

Wherever you are in your journey, we’re here to help.

To chat about how we can create a positive change for your app or product experience, directly book a FREE 30-minute discovery call below.